Terms and conditions
UK Wrong Fuel Repository is a trading site of Fuel Fixer Ltd, Fairway House, Portland Road, East Grinstead, England, RH19 4ET, company number 08520551. The full terms and conditions that govern every booking made through this site are published on the Fuel Fixer website and apply in full to work booked on 01295 380724.
Who you are contracting with
| Trading name | UK Wrong Fuel Repository |
|---|---|
| Legal entity | Fuel Fixer Ltd |
| Registered office | Fairway House, Portland Road, East Grinstead, England, RH19 4ET |
| Company number | 08520551 |
| Helpline | 01295 380724 — 24 hours, 7 days |
| Trademark | Fuel Fixer™ is a registered trademark |
| Calls | Calls may be recorded for quality and training purposes |
Full terms and conditions
The complete, current terms and conditions is maintained on the Fuel Fixer website and applies to every job booked through UK Wrong Fuel Repository: Terms and conditions — Fuel Fixer. Quotes given on the phone are confirmed before a technician travels; vehicles over 3.5 tonnes are quoted separately.
Raising a query
Call 01295 380724 or write to Fuel Fixer Ltd at Fairway House, Portland Road, East Grinstead, England, RH19 4ET. The published complaints procedure sets out timescales and escalation.
How a booking works
Every job starts with a phone call to 01295 380724. The operator confirms the vehicle, the fuels involved, whether the engine was started and your location, then quotes a price. Nothing is charged and no technician travels until you accept that price. Because the work is carried out at the roadside, on a forecourt, at your home or at your workplace rather than in a garage, the technician needs safe, legal access to the vehicle and the keys. If the vehicle sits on private land, the landowner’s permission is your responsibility.
What is included in the price
The quoted price covers attendance, the drain of the contaminated fuel, a flush of the fuel lines, a nominal amount of clean fuel to get the vehicle running, a start-and-check, and the removal of the contaminated fuel for compliant disposal under Environment Agency licence. Fuel-system parts, filters, injectors and any recovery to a garage are quoted separately if the vehicle was driven far enough to need them. Vehicles over 3.5 tonnes, plant, agricultural machinery and boats are quoted per job.
Waste fuel and the environment
The fuel drained from your vehicle is a controlled waste. It leaves the site with the technician and is processed for recycling through licensed channels. Duty-of-care documentation is available on request. Fuel Fixer Ltd operates to ISO 9001 and ISO 14001, and holds Environment Agency waste-carrier registration.
Data we hold
To attend a job we take your name, phone number, location and vehicle details, and we keep a record of the work carried out. Calls may be recorded for quality and training purposes. Analytics on this site are collected through Google Tag Manager and Google Analytics 4 in aggregate. You can ask for a copy of the data held about you, or ask for it to be deleted, by calling 01295 380724 or writing to the registered office above; the full detail is in the Fuel Fixer privacy policy.
Common questions
Who am I contracting with when I call 01295 380724?
UK Wrong Fuel Repository is a trading site of Fuel Fixer Ltd, registered at Fairway House, Portland Road, East Grinstead, England, RH19 4ET, company number 08520551. Your contract is with Fuel Fixer Ltd.
Is the price fixed before the technician travels?
Yes. The operator quotes on the phone once they know the vehicle, the fuels involved and whether the engine was started. Nothing is charged until you accept that price.
What happens to the contaminated fuel?
It is a controlled waste. It leaves with the technician and is processed for recycling through licensed channels, with duty-of-care documentation available on request.
How do I make a complaint?
Call 01295 380724 or write to Fuel Fixer Ltd at Fairway House, Portland Road, East Grinstead, England, RH19 4ET. The published complaints procedure sets out timescales and escalation.
What data do you keep about me?
Your name, phone number, location, vehicle details and a record of the work carried out. Calls may be recorded for quality and training. You can request a copy or deletion by calling 01295 380724.
Services
Across the Fuel Fixer network
- International repository — the same evidence base outside the UK.
- Field operations — the operator that attends UK callouts.
- Misfuel reference — the same material indexed under misfuel terminology.
- Scotland operations — callout coverage across all 32 Scottish council areas.
- Servicing — post-contamination servicing and inspection.
This is a site of Fuel Fixer.